Privacy Policy
INTRODUCTION
1.1 In order for SOS Office to be able to provide you with your office supplies, SOS Office processes personal data relating to its customers.
1.2 This privacy policy sets out important information about our data processing activities; it supersedes earlier versions of this policy. We encourage you to take the time to read the contents of this privacy policy so you can better understand what personal data we process, why we process it, what happens to your personal data and what rights you have in relation to it. It applies to the processing of personal data in relation to services provided by SOS Office including the operation of our website https://www.sosoffice.net.
WHO HOLDS YOUR INFORMATION?
2.1 When we refer to "SOS Office", "us", "we" or "our" we mean SOS Office (company number: 01550821) SOS Office Supplies Ltd. Westmoreland House Station Road Harrietsham Maidstone Kent ME17 1JA.
2.2 SOS Office is the Controller of your personal data.
THE INFORMATION WE COLLECT ABOUT YOU
3.1 When we refer to "personal data" we mean information about an individual from which that person can be identified.
3.2 We process the following personal data about you:
- Personal contact details such as name, address, contact telephone numbers and email address, age, gender, lifestyle information and other information provided at the time of registering on our Website ("Personal Contact Details").
- Technology information such as your IP address, operating system and browser type, your login data, time zone settings and location and other technology on the devices you use to access our Website ("Technology Information").
- Transaction information including details of transactions you carry out through our Website and the fulfilment of your orders ("Transaction Information").
- Billing data such as credit or debit card numbers and expiration dates ("Payment Information").
- Information you provide in credit application forms and credit limits ("Credit Application Information").
3.3 We do not process any special categories of personal data or collect any personal data about criminal convictions or offences.
3.4 We may process statistical data about your browsing activities. This is aggregated data and not usually classified as personal data unless linked to identifiable information.
3.5 Our services and our Website are not intended for use by children, and we do not knowingly process personal data relating to children.
HOW WE COLLECT YOUR INFORMATION
4.1 We collect information about you from different sources including:
- Directly from you – for example, when you submit forms, contact us by email or phone, or interact with us on social media.
- From third parties – such as Wix (our website provider), credit reference agencies (Callcredit, Equifax, Experian), payment service providers, and analytics providers (like Google Analytics).
- From your device – when you access our website.
HOW WE USE YOUR INFORMATION
5.1 We process your personal data for several purposes, including to contact you, manage our relationship with you, provide support, deliver advertisements, and comply with legal obligations.
5.2 Where required by law or contract, failure to provide personal data may mean we cannot deliver the services you require.
5.3 We may process your data for other lawful purposes when necessary.
Marketing Communications
5.4 We may process your personal data for marketing purposes to keep you informed about our latest products and promotions.
5.5 You can opt-out at any time by contacting us or using the unsubscribe links in our emails.
5.6 We will obtain your explicit consent before sharing your data with external parties for marketing.
Cookies
5.7 Our website may automatically collect data to improve functionality.
5.8 Wix supplies our website platform and acts as a Controller of analytics data. For more information, see paragraph 4.1.2.1.
5.9 Please refer to our Cookie Policy for details.
WHO WE SHARE YOUR INFORMATION WITH
6.1 We share your data only as necessary, for example with Wix, credit reference agencies, service providers, payment processors, and in the event of a business sale.
Credit Checks
6.2 If you apply for a credit facility, we may conduct checks with credit reference agencies.
6.3 These checks may leave a footprint visible to other lenders.
6.4 You can object to automated decisions or request manual review.
6.5 We use Callcredit, Equifax and Experian for credit checks.
HOW WE KEEP YOUR INFORMATION UP TO DATE AND SECURE
7.1 If your details change, please contact us via alex@sosoffice.net or write to us.
7.2 We use appropriate security measures to protect your data. Data breaches are reported as required by law.
7.3 Our website may link to third-party sites; please review their privacy notices before using them.
Transfers outside the EEA
7.4–7.6 We do not typically transfer your data outside the EEA. If we do, we ensure equivalent protection through approved safeguards or adequacy decisions.
HOW LONG WE KEEP YOUR INFORMATION FOR
8.1 We retain personal data only for as long as necessary for the purposes it was collected.
8.2–8.4 Retention periods depend on the type of data, risks, and legal obligations. Data may be anonymised and retained indefinitely.
YOUR RIGHTS
9.1 You have rights under data protection law, including to access, correct, delete, restrict, object to processing, withdraw consent, and data portability.
9.2 To exercise your rights, contact us using the details below. Proof of identity may be required.
9.3 Some rights are subject to exemptions as outlined by the ICO.
9.4 We aim to respond within one month. Fees may apply for excessive requests.
9.5 We may process your personal data to fulfil your request.
WHO CAN YOU CONTACT ABOUT OUR PROCESSING ACTIVITIES?
10.1 For any queries, contact us at alex@sosoffice.net or write to:
SOS Office Supplies Ltd
Westmoreland House, Station Road, Harrietsham, Maidstone, Kent ME17 1JA
www.sosoffice.net
Registered in England & Wales No. 1550821
Registered Address: King Arthur’s Court, Maidstone Road, Charing, Ashford, Kent TN27 0JS.
10.3 If you are unhappy with how your data is handled, you may complain to the Information Commissioner’s Office (ICO).
10.4 This policy was last updated on 05 November 2025. Please check back periodically for updates.